Payment and Delivery

Purchasing a picture could not be more straight-forward. Once I have received you email, I will contact you personally to confirm your order and delivery details. The information below will hopefully answer any questions you might have.

How can I pay?

Payments can be made via:

PERSONAL CHEQUE - drawn on a major
UK bank in pounds sterling (£)

INTERNATIONAL MONEY ORDER from anywhere outside the UK, payable in pounds sterling

Where should I send payment?

Cheques / money orders should be made payable to Stephen Scarisbrick and sent to:

Steve Scarisbrick
64 Oakroyd Avenue
Potters Bar
Hertfordshire
EN6 2EN

Please include with your payment:

The full address to which the artwork is to be sent Your e-mail address Your telephone number

How will my picture be delivered and what will it cost?

The price (including postage) and availability of your purchase will be confirmed via email or post when your order has been received. The cost will be calculated on the size of your purchase and the destination. Print orders will normally be processed within 7 days – subject to availability.

Prints are dispatched by first class mail or courier within UK. This should mean that you should receive your order, subject to any delays, within 10 working days. An e-mail will be forwarded to confirm dispatch.

VAT is not charged on original artwork.

Are there any reasons why an order might not be accepted?

- The product you ordered might no longer be available
- We’ve been unable to obtain authorisation for your payment
- A pricing or product description error – in such instances you’ll be notified of any change.

How will it be packed?

All pictures are dispatched in either 20cm large diameter postal tubes or flat in sturdy packages to ensure your order arrives undamaged. Each print is individually wrapped in tissue paper.

Will my picture be insured during transit?

The prints will not necessarily be insured in transit. You might be covered on your own insurance as some policies might cover goods being despatched. An insurance cost can be provided on request

What if I’m dissatisfied with the picture?

If for whatever reason you are unhappy with your purchase or if it has been damaged in transit, you will get a full refund on returning the goods.

It is for this reason, that when your picture is delivered you must check the packaging thoroughly before accepting / signing for it. (You must make a note of any damage on the delivery record. If you do not - the couriers will contest the insurance claim. The packaging and contents must also be available for inspection.

Please don’t hesitate to contact me in such circumstances, as it’s extremely important that your expectations are met.

Returning undamaged or unsuitable items

Under new distance selling regulations you have seven-day cooling off period after you have received goods in which to notify me that the painting does not match up to your expectations. If not completely satisfied the picture must be promptly returned within 30 days of receipt.

The picture should be packed carefully using the outward packaging as it may not be possible to offer a refund or replacement for any goods, which are damaged during return transit.

Once I have received the carefully returned item, I guarantee to refund 100% of the artwork's purchase price and your postage expenses incurred during the returning of the original. (Please forward an invoice with postage receipts).

Colour

Every effort is taken to ensure that the colour reproduction of the images displayed on this site reflect those of the originals. However, slight discrepancies might occur due to the reproduction limitations of the hardware used to view and replicate the images.

Caring for your picture

As an artist I am naturally very meticulous in my work and the greatest care is taken to ensure your picture arrives in perfect condition. Water colours and prints can be quite delicate unless protected by a frame. Please take care when removing your picture from the packaging and ensure it is stored in dry condition until it is passed on to your framer.

HOME GALLERIES Birds Butterflies Contemporary New art THE ARTIST ORDERING INFORMATION GETTING IN TOUCH LINKS all images © Steve Scarisbrick	Payment and Delivery Purchasing a picture could not be more straight-forward. Once I have received you email, I will contact you personally to confirm your order and delivery details. The information below will hopefully answer any questions you might have. How can I pay? Payments can be made via: PERSONAL CHEQUE - drawn on a major UK bank in pounds sterling (£) INTERNATIONAL MONEY ORDER from anywhere outside the UK, payable in pounds sterling Where should I send payment? Cheques / money orders should be made payable to Stephen Scarisbrick and sent to: Steve Scarisbrick 64 Oakroyd Avenue Potters Bar Hertfordshire EN6 2EN Please include with your payment: The full address to which the artwork is to be sent Your e-mail address Your telephone number How will my picture be delivered and what will it cost? The price (including postage) and availability of your purchase will be confirmed via email or post when your order has been received. The cost will be calculated on the size of your purchase and the destination. Print orders will normally be processed within 7 days – subject to availability. Prints are dispatched by first class mail or courier within UK. This should mean that you should receive your order, subject to any delays, within 10 working days. An e-mail will be forwarded to confirm dispatch. VAT is not charged on original artwork. Are there any reasons why an order might not be accepted? - The product you ordered might no longer be available - We’ve been unable to obtain authorisation for your payment - A pricing or product description error – in such instances you’ll be notified of any change. How will it be packed? All pictures are dispatched in either 20cm large diameter postal tubes or flat in sturdy packages to ensure your order arrives undamaged. Each print is individually wrapped in tissue paper. Will my picture be insured during transit? The prints will not necessarily be insured in transit. You might be covered on your own insurance as some policies might cover goods being despatched. An insurance cost can be provided on request What if I’m dissatisfied with the picture? If for whatever reason you are unhappy with your purchase or if it has been damaged in transit, you will get a full refund on returning the goods. It is for this reason, that when your picture is delivered you must check the packaging thoroughly before accepting / signing for it. (You must make a note of any damage on the delivery record. If you do not - the couriers will contest the insurance claim. The packaging and contents must also be available for inspection. Please don’t hesitate to contact me in such circumstances, as it’s extremely important that your expectations are met. Returning undamaged or unsuitable items Under new distance selling regulations you have seven-day cooling off period after you have received goods in which to notify me that the painting does not match up to your expectations. If not completely satisfied the picture must be promptly returned within 30 days of receipt. The picture should be packed carefully using the outward packaging as it may not be possible to offer a refund or replacement for any goods, which are damaged during return transit. Once I have received the carefully returned item, I guarantee to refund 100% of the artwork's purchase price and your postage expenses incurred during the returning of the original. (Please forward an invoice with postage receipts). Colour Every effort is taken to ensure that the colour reproduction of the images displayed on this site reflect those of the originals. However, slight discrepancies might occur due to the reproduction limitations of the hardware used to view and replicate the images. Caring for your picture As an artist I am naturally very meticulous in my work and the greatest care is taken to ensure your picture arrives in perfect condition. Water colours and prints can be quite delicate unless protected by a frame. Please take care when removing your picture from the packaging and ensure it is stored in dry condition until it is passed on to your framer. back to top of page.